Impact of Gen AI on social and environmental sustainability

Generative AI is impacting a diverse range of knowledge workers. This technology is changing the way we deliver text content, language translation services, customer support, back-office functions and even the work of legal and medical professionals. In turn, we are witnessing a rapid scaling of the infrastructure needed to host generative AI, putting pressure on our physical environment. Researchers have investigated AI’s social and environmental impact for decades, and we can learn from these insights. To make generative AI safe and sustainable, we must mitigate its impact on job security, and the possible erosion of important human skills. We can protect our critical role in tasks such as human resource management and the supervision of human work. We can place AI on a more sustainable path.

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